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Refund and Returns Policy

At ebikegen.com, we value your satisfaction and strive to provide high-quality products. If you are not fully satisfied with your purchase, we offer refunds and returns under the following conditions:

1. Eligibility for Returns

You may return your item(s) if:

  • The product is unused, in its original condition, and in the original packaging.
  • The return request is made within [7–14 days] of delivery.
  • You have the original receipt or proof of purchase.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or special-order bikes.
  • Used or damaged items not caused by manufacturing defects.
  • Accessories, spare parts, or consumables (unless defective on arrival).
  • Items purchased during clearance or promotional sales (final sale).

3. Refund Process

  • Once we receive and inspect your returned item, we will notify you of approval or rejection.
  • Approved refunds will be processed within [7–10 business days].
  • Refunds will be credited back to your original payment method.

4. Exchanges

  • If your product is defective or damaged upon delivery, we will exchange it at no extra cost.
  • Exchanges are subject to product availability.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item was delivered damaged, defective, or incorrect.
  • For large items such as e-bikes, we recommend using a trackable shipping service.

6. Damaged or Defective Products

  • If your item arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery.
  • We may request photos or videos to verify the issue before approving a replacement or refund.

7. Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • Once shipped, cancellations are not possible, and the standard return process will apply.

8. Contact Us

For questions or to request a return/refund, please reach us at:


📧 Email: info@ebikegen.com