Privacy Policy

At ebikegen.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you place an order.
Account Information: Username, password, and preferences if you create an account with us.
Device & Usage Data: IP address, browser type, operating system, and browsing behavior on our website.
Communication Data: Messages, inquiries, or feedback you send to us.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders, including delivery and payment.
Provide customer support and respond to inquiries.
Improve our website, products, and services.
Send updates, promotions, or newsletters (you may opt out anytime).
Comply with legal obligations and prevent fraud.

3. Sharing of Information

We do not sell your personal information. However, we may share it with:

Service Providers: Third-party logistics, payment processors, and IT service providers.
Legal Authorities: If required by law, regulation, or legal process.
Business Transfers: In case of a merger, acquisition, or sale of assets.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tools to:

Enhance your browsing experience.
Remember your preferences and cart items.
Analyze website performance and traffic.

You can manage cookie preferences through your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. However, no online method of transmission is 100% secure.

6. Your Privacy Rights

Depending on your region, you may have the right to:

Access, update, or correct your personal data.
Request deletion of your data.
Opt out of marketing communications.
Restrict or object to data processing.

To exercise these rights, please contact us at info@ebikegen.com.

7. Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal data from children.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

info@ebikegen.com